Terms and Conditions
Applies to goods purchased from Turtle ApS (hereinafter referred to as "Turtle").
(Effective from 7 May 2026 for all purchases from Turtle ApS, CVR no. 41085673).
The following terms and conditions are binding for all purchases from Turtle and should therefore be read carefully before placing an order. The terms and conditions form an integral part of the order terms and will be available on Turtle's website and referenced in the order confirmation.
1. Scope
1.1. These terms and conditions apply to all purchases from turtle®.
1.2. The agreement for sale and delivery is entered into only with businesses holding an active CVR number (hereinafter referred to as the "Buyer"), and not with consumers.
1.3. Quotations issued by turtle® are valid for 8 days, unless otherwise agreed in writing between the parties. The final delivery agreement is only concluded once the Buyer has received a written order confirmation. By accepting by e-mail or signing the order confirmation, the Buyer
also accepts Turtle's current terms and conditions.
2. Payment
2.1. The following payment methods are available:
EAN number or invoice.
2.2. Our operating procedure requires a minimum invoiced amount of DKK 10,000 before production processes can begin. This requirement serves as a fundamental measure to ensure the viability and efficiency of our production activities.
2.3. As standard, all purchases are considered cash purchases, unless otherwise stated in the order confirmation.
2.4. Advance payment may be required for goods ordered.
2.5. The purchase price is due for payment 8 days from the invoice date, unless otherwise agreed, regardless of whether circumstances attributable to the Buyer prevent delivery as agreed.
2.6. If the Buyer fails to pay on time and/or if the conditions for the agreed credit change significantly, turtle® is entitled to withhold all further deliveries to the Buyer, regardless of whether the deliveries are related.
2.7. If the Buyer pays after the final due date, interest on late payment will be charged on the outstanding amount, including VAT, in accordance with the Danish Interest Act, unless a different interest rate is stated in the order confirmation. Accrued late payment interest and any fees fall due immediately and will be settled before any other debt through subsequent payments.
2.8. Turtle® retains ownership of the goods sold, whether or not delivery has taken place, until the full purchase price, including any interest and/or fees, has been paid.
2.9. Turtle® is entitled at any time, including after the agreement has been concluded, to require adequate security from the Buyer for its outstanding receivables.
2.10. If payment is not made on time, turtle® is entitled to refer any claim against the Buyer to a debt collection agency. The Buyer is obliged to pay the specified collection costs.
2.11. Turtle® is entitled to assign claims against the Buyer, in whole or in part, to a third party without obtaining separate consent from the Buyer.
3. Prices for goods purchased from turtle®
3.1. When goods are ordered, an order confirmation is sent together with these terms and conditions of sale, which form an integral part of the purchase agreement with turtle® and must be accepted.
3.2. Prices are shown in turtle®'s current price list or in the accompanying order confirmation. All prices exclude shipping, packaging, taxes, duties and any handling fees, unless expressly stated otherwise in the order confirmation.
3.3. Prices stated in turtle®'s current price list or the order confirmation provided relate solely to the price of the purchased design. The Buyer cannot make changes to the design after the order confirmation has been issued.
3.4. Turtle® is entitled to change prices in price lists and quotations without notice before the Buyer accepts the quotation, after which these prices apply to the purchase.
3.5. Turtle® is entitled to change prices without notice after the Buyer has accepted the quotation due to exceptional price increases from subcontractors or other circumstances similar to force majeure. Exceptional price increases refer to circumstances beyond turtle®'s control that cause the total price of the goods to increase by more than 10%.
4. Shipping charges.
4.1. All shipping charges are calculated for delivery from turtle®'s address at Æbeløgade 4, 2100 København, from turtle®'s warehouse at Midtager 29, 2605 Brøndby, or directly from the supplier, unless otherwise agreed in writing.
4.2 Turtle ApS also reserves the right to apply environmental and energy surcharges to cover statutory energy and environmental levies and significant market changes in energy, shipping or raw material prices.
5. Delivery.
5.1. Turtle® determines the shipping/transport method, unless otherwise agreed between the parties and confirmed in the order confirmation. Delivery is made from turtle®'s address at Æbeløgade 4, 2100 København, from turtle®'s warehouse at Midtager 29, 2605 Brøndby, or directly from the supplier, unless otherwise agreed in writing. The stated delivery time is indicative only and represents Turtle ApS' best estimate. Turtle ApS
makes commercially reasonable efforts to deliver all goods and associated services within the delivery time stated in the order confirmation. However, Turtle ApS cannot be held liable for delays or resulting losses, including but not limited to delays caused by subcontractors,
carriers or other third parties. Turtle ApS reserves the right to deliver before the agreed delivery date, unless otherwise agreed in writing.
5.5. If Turtle ApS anticipates a delay in the delivery of goods or associated services, the Buyer will be informed as soon as possible of the reason for the delay and the expected revised delivery time.
5.6. If a fixed delivery date has been agreed, Turtle ApS is entitled to an extension in the following circumstances:
– Changes made by the Buyer to the accepted order
– Circumstances relating to the Buyer that prevent delivery
– Force majeure events, including war, pandemics, etc.
– Delays caused by suppliers, carriers or other third parties
– Exceptional weather conditions and climate-related impacts
– Industrial disputes
– Orders or prohibitions imposed by public authorities that Turtle ApS could not reasonably have foreseen.
5.7. Goods are delivered to the kerbside, and the Buyer is responsible for disposing of packaging.
5.8. Turtle ApS reserves the right to check that the physical conditions at the delivery address allow delivery.
5.9. The Buyer is responsible for any waiting time costs during unloading and any additional costs arising from an inability to receive the goods.
5.10. The risk of loss of or damage to the goods passes to the Buyer upon delivery.
5.11. When contacting Turtle ApS, please provide the order confirmation number or invoice number.
5.12. Turtle ApS reserves the right to deliver up to 2% more or less than the ordered quantity, with the difference subsequently invoiced or credited accordingly.
5.13. For questions about delivery or production, contact Frederikke Mira Nielsen at fmn@turtle.dk.
6. Order changes and cancellations
6.1. Most of turtle®'s goods are custom-made for the Buyer and are therefore considered bespoke. Made-to-order goods cannot be cancelled and are not eligible for return.
6.2. Once the Buyer has placed a final order with turtle®, they have no right to make changes or cancel the order. If turtle® nevertheless expressly approves a change or cancellation, the Buyer must pay the associated costs, including but not
limited to storage costs, costs of preserving quality and ownership, and interest for deferred delivery, subject to a minimum of DKK 500. In the event of full or partial cancellation, the Buyer must also
compensate turtle® for lost earnings resulting from the unfulfilled order.
7. Incorrect delivery
7.1. If turtle® has sent the wrong item in relation to the Buyer's order, you have 5 days from receipt of your order to check its contents and report any discrepancies. If you find a problem within this period, please contact turtle® immediately, and we will review the matter to ensure a satisfactory resolution for both parties.
7.2. Turtle® will cover the additional shipping costs of returning incorrectly dispatched goods but cannot be held liable for any other expenses or compensation.
7.3. All enquiries should be addressed to Frederikke Mira Nielsen by email at fmn@turtle.dk.
8. Product samples
8.1. Product samples indicate only colour, size and general quality. Therefore, turtle® is not liable for any variations unless they are so significant to the Buyer that they constitute an entirely different purchase from what the Buyer could expect based on the product samples received.
8.2. Print colours, using both Pantone and CMYK, may vary by +/- 5%, for which turtle® is not liable.
9. Warranty
9.1. Turtle® provides no separate warranty for the goods supplied.
The Buyer acknowledges that any claim relating to a product supplied by turtle® may only be made under a supplier's or manufacturer's warranty, while turtle® is liable only for the part of the delivery for which it has independent production responsibility.
10. Compliance and liability for delay
10.1. The Buyer must give written notice immediately upon discovering a delay; otherwise, the Buyer forfeits any claim arising from the delay. Please also refer to the terms in sections 5.1–5.2.
10.2. In the event of minor delays, turtle® will arrange replacement delivery.
10.3. In the event of a significant delay on turtle®'s part, the Buyer is entitled to cancel the purchase. If staggered delivery has been agreed, the Buyer is only entitled to cancel the delayed instalment.
10.4. If the Buyer cancels the purchase, the Buyer is entitled to compensation for any additional costs of obtaining similar goods from another source. However, compensation can never exceed the invoiced value of the delayed delivery, regardless of any greater loss suffered by the Buyer.
10.5. The Buyer is not entitled to any further or other compensation in connection with the delay. This applies whether the Buyer cancels or proceeds with the purchase.
11. Local engagement policy
At Turtle ApS, we believe in the power of supporting our local community. Our commitment to local ownership, sourcing and service underlines our dedication to promoting local economic growth and sustainability.
11.1 Local ownership and independence: Turtle ApS is proud to be a locally owned and independently operated business. At least 50% of our business ownership resides locally, where at least two-thirds of our workforce is employed. We are not a majority-owned or wholly owned subsidiary or a publicly listed
company.
11.2 Commitment to local sourcing and customers: At Turtle ApS, we are committed to ensuring that at least 75% of the customers or clients we serve are local and independent. This dedication strengthens our local economy and community ties while promoting sustainability. By focusing on local businesses, we reduce our carbon footprint and support environmentally friendly practices, contributing to a sustainable future.
11.3 Evidence of local engagement: We maintain detailed records and data demonstrating our compliance with this local commitment. Historical data showing our purchasing and customer statistics is available for review on request.
11.4 Future growth and local engagement: As Turtle ApS grows, whether through franchising, expansion, opening additional locations, etc., we remain committed to maintaining our local focus. Our policies will continue to reflect our dedication to local suppliers and customers.
11.5 Serving the local community:
Our operations are designed with the local community in mind. We:
- Engage in practices that benefit the local economy, such as hiring locally and supporting
local initiatives. - Ensure that our services and products meet the needs and preferences of the local community.
These practices will remain an integral part of our business model, regardless of our growth trajectory.
11.6 Definition of local: At Turtle ApS, we define "local" as businesses represented in the Capital Region of Denmark, Copenhagen. This definition is documented in our company policies and is based on the geographical and economic context in which we operate. We believe this definition best reflects our commitment to supporting the immediate community and the local economy.
12. Force majeure
12.1. If delivery, timely delivery or defect-free delivery is prevented or delayed by events beyond turtle®’s control, including but not limited to labour disputes, operational disruptions, transport difficulties or other third-party failures, the insolvency of a supplier or manufacturer, or similar circumstances, turtle® may, at its discretion, delay
delivery or cancel the buyer’s order in whole or in part, promptly notifying the buyer as soon as turtle® becomes aware of the situation.
13. Product liability
13.1. Turtle® is only liable under product liability laws to the extent that such liability is mandatory by law and cannot lawfully be limited or transferred to turtle®’s subcontractor.
13.2. Turtle’s liability for damage caused by products is limited to a maximum of DKK 100,000.
13.3. Turtle® is never liable for operating losses, loss of profit or other indirect losses incurred by a buyer.
14. General limitation of liability and assignment of claims against subcontractors
14.1. Regardless of any proven negligence, Turtle®’s liability cannot cover liquidation, business losses, loss of profit, loss of time or other indirect losses, whether liability is based on general principles of tort law or any other legal basis.
14.2. If a subcontractor or other third party is liable to turtle® for delays or defects, turtle® is prepared, to the extent possible, to assist the Buyer in pursuing claims against the subcontractor or third party.
15. Disputes
15.1. Any dispute arising between the parties shall be settled by the Danish courts, with turtle®’s registered office determining the venue. All disputes shall be resolved in accordance with these terms and conditions and Danish law.
16. Inspection and notification of defects
16.1. The Buyer must inspect all goods and associated services for errors, defects or discrepancies immediately upon delivery.
16.2. If the Buyer discovers or should have discovered an error or defect on which they wish to base a claim, Turtle ApS must be notified in writing without undue delay and no later than 7 banking days after delivery.
16.3. If notice is not given in time, the right to make a subsequent claim for the defect is forfeited.
16.4. In the event of incorrectly supplied goods, Turtle ApS can only accept returns and provide replacements if the goods are returned in their original packaging and in unused condition.